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Last Updated on February 28, 2023
Philips Sonicare Warranty: Duration & Validity Explained
When it comes to toothbrushes and mouth care products, the company Philips has become known as the best of the best.
Today, the business is seen as a gold standard for all products related to taking care of your oral health. And that is especially true when it comes to electric toothbrushes. These specially made, one of a kind toothbrushes have become very popular recently and there are now multiple types created by many companies, including various ones manufactured by Philips themselves.
There are many reasons why people love Philips and their successful Sonicare brand. From the way that products are designed to their competitive price points to their great warranty, Philips has a lot of fans throughout the world.
But the warranty is one of the most enticing features that brings in so many customers. For years now, Philips has done a great job of not only providing a terrific warranty that all customers are happy with and also with the customer service that people can expect when things possibly go wrong.
Today, we will take a good look at the warranty that has so many customers pleased and coming back for more Philips. You will see that Philips creates strong, superior products and stands behind an impressive warranty too.
What Is The Philips Sonicare Warranty?
While most oral healthcare companies offer some sort of warranty for their products, few have one that is as strong and long-lasting as the one provided by Philips.
What Is The Length Of The Warranty?
A two-year warranty is offered on every Sonicare product. This Sonicare warranty is exceptional in that it puts the needs of the consumer first for a lengthy amount of time. Many competitors offer six months to a year on their warranties, but Philips greatly surpasses that number.
The two years is valid everywhere across the world in every market, no matter where you bought it and which company you bought it from. Better yet, this warranty also includes the charger as well as the handle for the Sonicare product. We explain exactly what it covers further down!
What Is or Isn’t Covered?
If anything happens with the product, the warranty will go into effect. However, this only applies to damage done by the manufacturing of the product. Therefore, if you drop your brush or submerge it in water for too long or do something else to damage it yourself, the warranty will not be honored by the company.
However, in the event of a manufacturing flaw or malfunctioning component, the business will restore the components at no cost. Philips has you protected if the batteries won’t recharge or the brush won’t turn on.
It should be noted that Philips has created such a strong warranty because they truly believe in their products and they have every reason to. Studies and reviews have shown that the likelihood of receiving a defective battery from Philps is extremely remote. Sonicare batteries have undergone extensive testing.
They are made to be durable. The products are also made with superior workmanship and rarely fall apart or break on their own, without the mishandling of the product by owners.
When Does The Warranty Start?
The warranty is effective as of the purchase date, so the two-year warranty will only last until exactly 24 months after the day that you bought the brush. Philips has created a bonus for people who are willing to log onto their website and register the device: whenever someone registers a Sonicare brush on the Philips website, you’ll receive a further 6 months of guarantee.
In Which Countries Is The Warranty Valid?
All of the aforementioned details only apply to clients with addresses in the US, UK, and Canada. Those are the biggest markets for Sonicare products.
Full Rundown Of What The Philips Sonicare Warranty Covers
It is important that you are well aware of everything that is covered by the Sonicare warranty. Although the two years that it lasts is quite long, especially when compared to other companies, there are some things that aren’t protected by this lengthy warranty.
The warranty covers the problems below, although it is not limited to only them:
- The brush no longer turning on or off
- The brush speeding up and slowing down for seemingly no reason
- The brush stops working from time to time
- The brush no longer charges or the charge isn’t held for long
- The battery life lasts less than the time advertised
And what does the warranty not cover? Here are the issues that are not protected by the Philips warranty:
- Typical wear and tear from use
- Improper use by the owner of the brush
- Accidents, misuse, water damage
- Repairs that are made by employees outside of Philips and Sonicare
- The brush being altered after it is bought
How Long Does It Take To Get a Brush Replaced?
The entire process of complaining about your Philips Sonicare brush and getting one in working order after that is rather fast. Philips has gone to great lengths to make sure customers aren’t waiting long when their brushes are defective and broken.
Once you log a complaint with the company and start the process of using your warranty, a new one will be sent to you within a few days. Depending on where you live, the replacement brush should arrive at your home within about a week.
The great thing about the Philips warranty is that you actually do not have to return the defective brush in order to get a new one. While your product is under warranty, the company will simply send you a brand new one that is working instead of doing repairs on the one that you own.
Instead, the company will tell you to safely dispose of the faulty unit once you receive your new one. The company will rarely ever ask for you to return the product to their headquarters and instead want you to toss it once a replacement has arrived.
How To Register Your Sonicare Brush
If you want to get an extra six months on your warranty, it is simple to do. All you need to do is go to Philip’s website and register the device and you will immediately get half-a-year of more service.
To register your product, you need to:
- Go to My Philips, the official Philips website.
- Log in with your specific username and password if you are an existing user or create a new one if you haven’t visited the site before.
- You can then link your Facebook, Twitter, or social media accounts, although that isn’t necessary.
- Once your account is up and running, you will then be able to go to the “registration” page.
- There you will see a button that says “Register product”.
- Look for the model that you bought. You can always check the HX number on your brush handle to find the specific model number.
- Fill in the details of your product on the page, including the date of purchase, proof of purchase, contraction information, and more.
- Following that, you simply need to hit the “Register” button and your device is now officially registered and you have six more months of service under the warranty.
Different Types of Sonicare Brushes
Below is a comparison of each Sonicare model so that you can decide which is best for your needs.
The first Sonicare model is known as the Essence. It costs cheaper than the competing models, and the changeable head includes a vibrating tuning fork. The fact that the toothbrush is larger and heavier is a plus. Numerous clients discover that a bigger handle makes brushing easier, especially for those who are elderly or have less dexterity in their grip.
This is probably the most popular of all the Sonicare models and there is a good reason for that. With a reasonable price point and a lot of availability in many stores, the Essence is perhaps the gold standard for modern electric toothbrushes.
Sonicare Series 2 and 3
Sonicare improves the original design with their Series 2 and 3, although both are remarkably similar. The Series 3 includes a few more features, like multiple strength levels and a better battery life, and the tuning fork is located within the handle, making it simpler to maintain.
Those who wish to use their cellphone to monitor their dental health, Sonicare HealthyWhite utilizes the Sonicare Series 2 tech with Bluetooth. You can now check how often you brush and for how long and get tips and advice about your oral health via the app that works directly with your brush.
The most high-end and professional Sonicare model is Sonicare Diamond Clean. It resembles the Sonicare Series 2 but comes in a prettier box, has an installed USB charger, and has a better head called a diamond head.
This is the model that is advertised in many dental clinics and many dentists consider it perhaps the best Sonicare model, although it will be the most costly.
But be aware that you may buy the diamond head individually, so it’s much more cost-effective to select one of the less pricey Sonicare models and just update the head if you prefer the diamond sensation.
Why Use a Sonicare Brush?
What is it about Philips Sonicare brushes that make them such a smart investment for people looking to have a strong and clean mouth? Why are there so many people buying these electric brushes?
While a Sonicare brush might not be right for everyone, it features a few aspects that make it ideal for people who suffer from nagging oral health issues that prevent them from having the sort of deep clean they want and need.
Great for Hard to Reach Spots
Dentists will often tell clients that an electric toothbrush like Sonicare ones is great for people who have a hard time reaching every part of their mouths.
Because of the sonic waves that are emitted from the burhs, hard-to-reach plaque cells are broken up, which means that you get a deeper, better, stronger clean that lasts longer too.
Effective on Gums
There are many people who have sensitive gums or gums that are receding. For those people, and those who brush too hard and hurt their gums, Sonicare is ideal.
Sonicare brushes are safer and easier on gums of all types, although this is only true if you are using new, undisturbed bristles. If you are using bristles that are old, worn and torn, the brush will start to do damage to your gums. Therefore, it is important that you change out the toothbrush head at the right time.
Cleans Between Gaps
There are many people who have small gaps between their teeth and they often have a hard time reaching and cleaning those areas properly.
The Sonicare brushes are great for people who suffer from that problem. While many people will floss to address this – and that is a smart idea – the Sonicare brush is better than other products when it comes to hitting the spot between teeth.